Your Property Manager

The Property Manager will;

  • Walk the tenant through, the agreement pointing out their rights and responsibilities, the Welcome Pack and the Inventory;
  • Help the tenant fill out the forms and other relevant paperwork associated with the tenancy;
  • Provide a list of  local facilities (GP, Job Centre, schools, religious venues, supermarkets, local bus and train routes);
  • Explain the repair and maintenance procedures and discuss the complaints procedure;
  • Issue the Tenant with a set of keys;

  • Conduct a property induction with the tenant to demonstrate its features, especially any health, safety and fire features/procedures;
  • Conduct a facilities induction highlighting; gas, electric meters, boilers, water stopcock and the operations of white goods;
  • Issue and explain the How to Rent guide, Gas Safety Certificate, deposit paperwork, EPC and an Electrical Inspection report.
  • Request the residents to sign a confirmation letter stating that they understand the information supplied to them.

The Property Manager will also have a brief chat with the tenant to see if they need any additional help or support. Tenants will have a dedicated contact point, who will have already built up a rapport and will have a clear understanding of the tenants needs and requirements. All of our Property Managers undergo on-going training to refresh and improve their skills in dealing with and recognising vulnerability.