To report a maintenance issue at your property, you can contact us in the following ways:

• County Rents 24 hrs For Milton Keynes, Northampton, Hertfordshire, Coventry, Daventry, Luton, Bedford, Slough, St Albuns and Bracknell – (0208) 133 5838

• County Rents 24 hrs For London – (0208) 144 9503

• 24 hours a day by emailing repairs@countyrents.co.uk

• To your Property Manager by phone or during a property inspection.

 

When reporting a maintenance issue please be ready to provide us with the following information: –

• Your name, address and daytime telephone number;

• As much information about the issue as possible;

• Whether you have reported the issue before.

• Any photographs/videos of the issue.

 

You are responsible for minor maintenance issues for example: changing light bulbs, batteries in smoke alarms, unblocking sinks. You are also responsible for the upkeep of your garden and outdoor space. 

For faults with your appliances, please refer to troubleshooting guides that are available online before calling.

If you experience a water leak, lack of hot water, no running cold water; or see dangerous sparks; from an electrical point, you must call us immediately !!